Student Feedback is an important process aimed at supporting and promoting teaching at Stellenbosch University. The Centre for Teaching and Learning (CTL) is responsible for the administration of the Student Feedback system, e.g. the distribution of student feedback questionnaires, the processing and storage of all feedback data, as well as compiling and distributing student feedback reports to all faculties.
Stellenbosch University would like to encourage faculties and/or departments to keep the following points of departure regarding the use of Student Feedback, in mind:
- The use of Student Feedback should firstly aim to empower individual lecturers to improve their own teaching. Only thereafter should feedback be used for any other purpose, and then with great circumspection.
- The reliability of student feedback results could be affected by various factors (response rates, the time of obtaining feedback, etc.) These and other factors that could influence the results should be taken into account when interpreting the results.
The following platforms are available for the collection of Student Feedback:
For more information on the Electronic Feedback (via SUNLearn), click here.
For more information on the Paper Feedback System, click here: click here.
How does the new Electronic Student Feedback System work?
The Student Feedback System is now available through an electronic platform. It is designed to make it accessible to students. The system is integrated with SUNLearn with access to students and the Student Feedback Office.
The Student Feedback Personnel are administrators of the system and handle activation requests from lecturers or departments. An e-registration form must accompany all requests.
Process for activating questionnaire on Student feedback system
Step 1: Departments and lecturers
1. Complete an e-registration form (click on the link below)
2. Inform students of the feedback questionnaire that will be available. Students will also receive a formal notification via the system.
Step 2: Access for students to the system and questionnaires
1. Students will receive an email from the system with a link to the questionnaire.
2. Click on the link and log in using your SU username and password.
3. Complete the questionnaire.
Step 3: Data Administration
1. Once a questionnaire has been activated, the relevant lecturer will be notified via email.
2. Regular notifications will be sent to students for the period for which a questionnaire is available.
3. After the questionnaire has closed, the student feedback office will extract the data from the system and generate a report. All reports will be sent from Sharepoint to the following persons:
• Lecturers - each lecturer will receive a report separately
• Heads of Department - A file was created on Sharepoint, which stores all feedback reports per department. Only the Head of Department will receive access to the relevant department's file.
• Faculty Deans - A file is created on Sharepoint for each faculty in which all feedback reports are stored. Only the Dean will have access to all feedback reports.
Step 4: Follow-up actions
Lecturers are encouraged to give feedback to their students in terms of the use and impact of feedback to promote learning and teaching.
The revised Learning and Teaching Policy (7.1.3) indicates that student feedback is the primary source of information about student's experience of learning and teaching, but that the data should be used throughout with other sources. Examples of such sources are feedback from colleagues, self-evaluation and literature (research).
Confidentiality: The Student Feedback Office is aware of the confidentiality of the reports and will not share information with unauthorized persons. Only staff from the Student feedback office of the Centre for Teaching and Learning have access to the information and authorized persons have access to information as indicated above.
Feedback from lecturers
In order to provide a more complete representation of the teaching and learning context, it is important that lecturers also provide feedback about their experiences of teaching particular modules.
Please click here for the lecturer feedback form: Dosenteterugvoervorm_Lecturer Feedback form.doc
Frequently asked questions
SFB Frequently asked questions.pdf