Where do I find more information about student feedback?
You are welcome to visit the student feedback website or contact
How often do I have to collect student feedback?
Student feedback on the lecturing of newly appointed lecturers is only required in the second year after appointment. Feedback may be obtained during the first year following appointment with a view to using it during a follow-up consultation with CTL advisers to discuss the results and possible support. If requested by a new lecturer, this feedback is handled confidentially between the staff member and the relevant CTL staff member, provided that a second feedback opportunity occurs during the year, of which the results are sent to the line function managers as per the normal procedure.
How do I get my students to complete the student feedback form?
An e-registration form must be completed by the lecturer or administrative officer within a department as formal request to the Student Feedback Office to activate the questionnaire.
Students will receive a notification e-mail via the Student Feedback system with the link to the questionnaire and can complete the forms electronically over a set period.
What does the University do with student feedback results?
Upon closing of a student feedback questionnaire, a report is generated with aggregates for each question and open-ended comments from students are included in the report. The report is sent out to the lecturer and her/his line management function. The faculty dean also receives a copy of the report. It is advised that the results are used to inform and enhance teaching, learning and assessment at SU. However, there is no policy that clearly stipulates what should be done with the results. Each faculty/department has its own way of using and implementing the student feedback results.
What is the purpose of student feedback?
Student feedback can have different purposes for different users. For example, do you need the data to include in a teaching portfolio, do you experience some kind of challenge in your teaching, do you plan to change the curriculum, were there significant changes in the module/programme or perhaps in the cohort of students, and so on?
Some of the main purposes of student feedback at SU are as follows:
- Empowering lecturers to improve their teaching.
- Contributing to the professional learning of lecturers.
- Being part of the teaching and learning process.
- Enhancing students' experience of learning and teaching.
- Ensuring the effectiveness of course design and delivery.
- Helping students to reflect upon their experiences and provide constructive inputs to the teaching and learning process.
- Identifying good practice.
- Contributing to monitoring and reviewing of quality and standards.
At SU, we encourage that student feedback should firstly aim to empower lecturers to improve their own teaching. Only thereafter should student feedback be used for any other purpose, and then with great circumspection.
Is student feedback confidential?
Yes, it is. The student feedback system is set up in such a way that only the students and student feedback staff have access to the questionnaires. Students complete the questionnaires anonymously, and lecturers do not have access to the system or any of the questionnaires.
The feedback reports that are generated after a questionnaire has closed are also treated with the utmost confidentiality. Only the specific lecturer for whom the feedback was activated has access to his/her report. A copy of the report is also sent to the head of department and faculty dean.