Graduation documentation for all graduates residing in South Africa will be sent via DHL starting from Monday, 18 December 2023.
1. Local delivery timeframe:
The expected delivery time for local deliveries is 2-5 working days. Please note that deliveries to remote areas may take slightly longer.
2. Tracking your documentation:
You will receive a tracking number via SMS. It is essential to ensure that your cell phone number is up to date on the system to receive the tracking number.
3. International graduates’ delivery date:
For international graduates, graduation documents will be issued via DHL, starting from Monday, 18 December 2023.
4. International delivery timeframe:
The delivery for international shipments may take 5-10 working days, depending on your location.
5. Updating address and contact details
Please ensure your current physical address and contact numbers are up to date on the system. DHL will use this information for delivery. You can update your information by clicking here.
6. DHL will contact you:
DHL will contact you on the contact number provided on the system to notify you of the delivery and to verify that your physical address and contact details are correct.
7. PO Box addresses:
DHL cannot deliver to PO Box addresses registered on the system. Please ensure you provide the correct physical address for delivery.
*SU will not be held responsible for incorrect details (addresses and contact numbers) on the system, which may lead to delivery to the wrong addresses or failure to confirm deliveries due to incorrect contact numbers. It is your responsibility to update your details before the closing date (Friday, 24 November 2023).
If you fail to update your information by the deadline, you will need to make your own arrangements with DHL via https://www.dhl.com/za-en/home/get-a-quote.html.
For further inquiries, please contact email@example.com.