​​​Helping the public find answers to their questions related to Stellenbosch University (SU), or solutions to their problems, is a task that has been entrusted to a team of highly-trained consultants at the University's Contact and Client Services Centre. 

From guiding students through their online application process to sharing information on registration or fees, life as a consultant is demanding and fast-paced. But the team, who is celebrating their 10^th year in operation, is flying the SU flag high and delivering a unique and transformative client service experience.

As part of SU's Women's Month celebrations, the women who form part of this dynamic team shared some insight into life at the Contact and Client Services Centre.

What makes your department dynamic?

Our department is made up of a group of young and dynamic individuals who are always going that extra mile to assist the public. We also come from different cultural backgrounds and this helps us to understand the diverse student population as well as other members of the public that we work with on a daily basis.

The Contact and Client Services Centre is also a safe and nurturing space, and as colleagues we take care of and support one another.

Contact and Client Services Centres at any organisation are often the first point of contact for the public. As a result, consultants play an important role, not only in providing information or assistance, but they are seen as brand ambassadors. How do you see your role as an SU brand ambassador?

Cecile Theys: As an SU brand ambassador my role is to ensure that everyone has a positive experience with SU. I want people who contact the University to find a solution to their problem, and to have peace of mind.

Sheena Overmeyer: I have always been an ambassador of the University – in my personal capacity as a student, and now I'm excited that I can do it in a professional capacity. I want people to be excited about SU, and this is the spirit I infuse when assisting the public.

Estie Munro: I see my role as an SU brand ambassador as very important – every time I answer the telephone or respond to an email, I represent the University. That is why I strive to help people quickly and in a friendly manner.

Sindiswa Jamba: I enjoy my role because I am the first person most people come into contact when dealing with SU. People want to be listened to, and this is what I do best.  

What message of encouragement do you have for women in South Africa?

Cecile Theys: No matter where you find yourself in life, there is always an opportunity to grow and improve.

Estie Munroe: Work hard and stay focused.

Sheena Overmeyer: Education is very important and will only benefit you in the future. Work hard!

Sindiswa Jamba: Always keep believing because you are worth it!

• The Contact and Client Services Centres can help you telephonically in English, Afrikaans, isiXhosa and isiZulu. If you want to touch base via email, web chat or social media, responses will be in English and Afrikaans.
  
  

• Monday to Friday
  Time: 08:00 to 16:30
  Tel: +27 21 808 9111
  E-mail: info@sun.ac.za