The Client Service Centre team are skilled client centric graduates who are multi lingual and waiting to assist you via telephone, email, online chat or on social media with your enquiry. They will assist you immediately and fully with one or many of the questions, you may have regarding your studies at Stellenbosch.

We are committed to creating and providing an excellent customer experience!

You can contact them Monday – Friday’s between 8am – 4:30pm on: 

T: +27 21 808 9111
Online: Chat live with ou Client Service Centre team - click on Let’s talk...

Support is available in the following languages: English, Afrikaans, isiXhosa, isiZulu

For undergraduate / first degree applicants
Our graduate Student Advisors in the Client Services Centre of the university are waiting to assist you with any of your questions regarding:
  • The basics around Subject Choice decisions for Grade 9 and how you can get a fuller understanding of how to make the right choices in order to study towards the right career for you
  • The requirements for a programme and the selection guidelines
  • How to apply to study at Stellenbosch
  • Assistance with recovering your student number and the passwords for the e-application system and the status of your application system
  • Assistance with how to load your supporting documents for your application
  • Assistance with how to track the status of your application and the outcome
  • Explaining why your application may have been unsuccessful
  • How to apply for residence and how selection to residence is decided
  • How to apply for financial aid and when and how bursaries and financial aid is offered and paid out
  • Assistance with the status of your application for financial aid and bursaries
  • What happens next after you find out that you have been conditional accepted to study at Stellenbosch University
  • Assistance with questions around Student Fees, the residence deposit and the first instalment
  • Assistance with your final admission status after the Matric results from IEB and NSC have been loaded onto our systems
  • Assistance with where, when and how to e-register and manually register
  • Assistance with information regarding the Welcoming Programme
  • Guiding you to the correct place if you are not in residence and have not yet been placed in a Private Student Organisation (PSO)
  • Assistance with information regarding your Timetable and class clashes
Parents, Students and 3rd Parties please NOTE – Protection of Privacy

While we are able to verify whether a person has applied, has registered, written an exam and its results, has a specified qualification from Stellenbosch or not, we are not able to release to parents, guardians and other third parties any private information pertaining to current or past students' academic records, nor can we release copies of those academic records without written consent or proof of power of attorney, unless the disclosure complies with an obligation imposed by law.