We Pledge to always treat our stakeholders equitably, and with respect and compassion
Staff key themesStudents key themes

Equity and anti-discrimination

  • Respect all stakeholders, regardless of their position or title.
  • Create a respectful, inclusive, professional environment at the university, where all stakeholders are treated with fairness and respect.

Respect and non-discrimination

  • Empower disadvantaged students and treat all students equally, regardless of race, religion, sex, or gender.
  • Understand and appreciate different cultures, respect others' spaces and belongings, and show gratitude.
  • Understand what respect means to others and do not impose one's beliefs on others.

Advocacy and support

  • Treat patients fairly and root out corrupt leaders who abuse power.
  • Create a positive, supportive environment that values diversity and promotes holistic development of students and well-being of staff.
  • Invest time in students' holistic development and remain sensitive to their needs.
  • Provide support to research candidates and respond to the needs of NSFAS beneficiaries.

Mentoring and listening

  • Mentor and encourage critical thinking and open debates.
  • Listen to one another's concerns and opinions, even if there is disagreement.
  • Prioritise freedom of speech, allow individuals to express their views in an appropriate manner without being ostracised.


  • Provide excellent service to all stakeholders, inside and outside the university, and prioritise faster service delivery, particularly in facilities management.
  • Ensure professionalism in interactions, collaborate and help each other, highlight achievements of colleagues.

Professionalism and objectivity

  • Prioritise professionalism and objectivity and listen to one another's concerns and opinions.
  • Remain open to different viewpoints and avoid gender bias.

Understanding and compassion

  • Emphasise the significance of compassion, empathy, kindness and patience in interactions with others.
  • Create an environment where individuals feel comfortable sharing thoughts and ideas, where we listen to others without immediately responding or dismissing their concerns.
  • Provide a safe space for students and staff to share struggles and seek assistance when needed.

Customer service and kindness

  • Ensure kindness, empathy and compassion, and treat people with respect and dignity.
  • Greet, smile, and acknowledge others, and address the needs of those affected by one's actions.
  • Prioritise kindness among administrative and library staff, including timeous responses to customer queries.

Fair salaries

  • Pay adequate salaries and provide developmental opportunities for growth.

Campus facilities and cleanliness

  • Ban drinking or smoking in prohibited areas and ensure appropriate disposal of rubbish.
  • Prioritise gender-neutral bathrooms and wheelchair accessibility throughout the campus.
  • Work towards better education and awareness among lecturers and support staff regarding disabilities, such as braille and sign language.

Open communication

  • Ensure transparency and ethical behaviour, communicate clearly and timeously, avoid lies and rudeness, and act on reports of discrimination.
  • Facilitate open discussions and mediation when values and cultures are in conflict.
  • Actively engage in conversations, pay attention to what others say, take requests and suggestions seriously.

Critical thinking and open debates

  • Remain open to different viewpoints and avoid gender bias and the promotion of false and radical gender ideology.
  • Listen to and appreciate different cultures, treat others with dignity, and handle discrimination cases with care.
  • Encourage critical thinking and open debates, value opinions and contributions from all members of the university community.
  • Prioritise respectful academic debates and increase availability of interpreters to ensure effective communication.

Personal development

  • Create a new university community culture, emphasising collaboration, collegiality, and students' holistic development.
  • Arrange mental health awareness workshops, treat external stakeholders with equity, break down silos and foster collegial behaviour.
  • Provide continuous learning and growth opportunities, including respect for differences.

Nurturing and inspiring young people

  • Improve staff and student support for academic success, provide moral guidance, and support fellow students.
  • Create an enjoyable working environment that encourages team, charitable, and volunteering opportunities, as well as promoting corporate social responsibility.

Inclusivity and diversity

  • Be culturally sensitive and have an inclusive approach that recognises and celebrates diversity.
  • Understand and allow for differences in culture, language, and educational backgrounds.
  • Prioritise transformation and equity, implement transformation-driven policies and exercise zero tolerance for racism and sexism.
  • Ensure that decision-making processes are inclusive, as organisations can benefit from a diverse range of perspectives and ideas.

Diversity and inclusion

  • Prioritise religious freedom, student representation and participation, wheelchair accessibility, and listening to minority voices.
  • Institute welcoming, inclusive university activities, such as educating staff on disabilities, gender-neutral bathrooms and mentoring programmes.
  • Remain open to different viewpoints and avoid gender bias.
  • Encourage the use of multiple languages at the university.


  • Show respect to others - it should not have to be earned.
  • Respect others' opinions, boundaries, cultures, religious backgrounds, and right to privacy.
  • Respect all staff members, regardless of their likeability, and treat everyone equally.
  • Respect the Constitution of South Africa with no tolerance for unfair practices or discrimination.
  • Ensure respectful communication, including answering e-mails promptly and proper e-mail etiquette.

Equality and inclusivity

  • Value everyone's opinions and contributions and treat all with dignity and equality.
  • Display courtesy and gratitude in daily interactions, zero tolerance for discrimination, bullying and belittling others.

Positive working environment

  • Create a positive working environment that fosters trust and inclusivity.
  • Create safe spaces for voicing concerns, learning from mistakes, and accommodating each other's needs.
  • Hold team building activities and treat all staff, students and stakeholders as participants in the university's collective endeavour to improve society.
  • Value and consider the contributions of individuals at all levels, as this fosters a culture of innovation and continuous improvement.

Psychological safety and well-being

  • Prioritise psychological safety, including nurturing young people and inspiring future leaders.
  • Create increased awareness and action regarding physical safety and protection of wellbeing.
  • Ensure greater awareness about voluntary programmes and organisations like Rape Crisis.