Change in context
What is Change Enablement?
The facilitation of a structured (planned) period of transition from situation A to situation B within a defined time period in order to achieve sustainable change (within an established organisation). It is not that we do not want to change, it is the place in between that is so difficult – there is nothing to hold onto.
Individuals go through various stages as they navigate the acceptance and adoption of change:
Change enablement empowers individuals by providing a framework through which they can navigate change.
The framework consists of the following four main phases:
- Identify and plan for chang
- Design and navigate the change
- Institutionalise and enable the change
- Create change ownership and learn from change
More detail on each of these phases is provided in the diagram below.
Click on the circle for more expansive detail about each phase.
Why Change Enablement?
Change enablement delivers the benefits of change (improved performance) with the least possible disruption to the business according to a planned and systematic method within an agreed time period.
What are the components of Change Enablement?
Change enablement is
not just communication and training. Nor is it simply managing resistance. Effective change enablement follows a structured process and employs a holistic set of tools to drive successful individual and organisational change. The scoping of change relates to how far (breadth), how much (depth) and what, (in terms of development and transitional change), impacts on an organisation during implementation of new initiatives.
To achieve sustainable change, it is essential to:
Identify and PlanStrategic Purpose and Priority
Case for Change
Change Budget & Resources
Change Strategy & Plan (integrated with project plan)
Branding & Positioning
Approach to Governance
Establish a Highly Effective Team
Readiness Approach & Health check methods
Launch the Change
Design and NavigateCommunication Plan (internal & external)
User/Leader/Stakeholder Engagement Plan
Business Process & Solution Blueprint
RACI Matrix (Activities, Roles & Responsibilities)
Detailed Impact Assessment
Organisation Development Impact
Establish a Change Network
Roll-out & Training Approach & Plan
Competence Assessment Approach & Plan
Institutionalise and EnableCommunication Plan (ongoing)
Change Issue and Risk Management
Implement Processes & RACI
Post-Pilot Review & Improvement
Leadership Empowerment Approach
Support Approach & Schedules
Progress Dashboards & Reports
Impact of go-live on people and approach
Create ownership and Learn from the change.Training Refreshment
Rewards & Recognitions
Knowledge management (lessons learnt and case studies)
Close-Out & Exit