Published in May to commemorate Workers' Day, our annual #dayinthelife series spotlights our staff at Stellenbosch University (SU). This year, we highlight professional administrative support services staff who make a tangible difference in students' lives.
As an administrative officer in the Postgraduate Funding Office, Jongisizwe Ndlebe helps postgraduate students overcome financial barriers, guiding them through bursary and funding processes, and creating a supportive environment where they can thrive and graduate.
What does your role at SU entail?
My role as an administrative officer focuses on helping postgraduate students access funding opportunities that enable them to pursue and complete their studies successfully. This includes administering key bursary programmes such as the HB & MJ Thom bursary, responding to funding-related enquiries, maintaining up-to-date information on our website, and ensuring efficient processing of bursary payments on SUNStudent. I also assist with internal and external stakeholder engagements, such as by organising funding webinars and compiling reports, and I help streamline office processes through the development of standard operating procedures. Ultimately, my role is centred on removing financial barriers for students and enhancing their overall experience at the University.
What does a typical day at work look like?
My day normally involves a balance of student engagement, administrative responsibilities, and collaboration with colleagues. I usually start by reviewing and responding to funding enquiries from postgraduates, offering guidance to help them navigate various funding options. Throughout the day, I also take care of bursary administration – processing payments, updating records on SUNStudent, and liaising with Student Fees to ensure timely disbursements.
Additionally, I spend time updating our website and communication platforms with the latest funding opportunities, scheduling meetings, and preparing documentation such as agendas, minutes or reports. Some days include hosting funding webinars or participating in strategic planning to enhance our services. At the heart of it all, my focus remains on removing obstacles and creating a more accessible and supportive experience for postgraduates at SU.
How did your education or past experiences prepare you for this job?
My academic journey has equipped me with a strong foundation in communication, critical thinking and community engagement. I hold a BA degree from the University of the Western Cape, and a Postgraduate Diploma in HIV/Aids Management from SU, and I'm currently working towards my MPhil in HIV/Aids Management.
These qualifications, along with my work experience at the Postgraduate Funding Office since 2020, have helped me develop a deep understanding of student needs, especially the systemic and socioeconomic challenges they face. My studies have taught me to approach support services with empathy, professionalism and a problem-solving mindset. I've also gained practical skills in coordination, communication and stakeholder engagement, all of which are essential in my day-to-day work of assisting students and contributing to a supportive and inclusive university environment.
What do you enjoy most about your role and working at SU?
What I enjoy most is the opportunity to make a tangible difference in students' lives. Being able to assist students in accessing funding that helps them realise their academic goals is very rewarding. I find great meaning in offering guidance, listening to their concerns, and helping them navigate what can often be a stressful part of their postgraduate journey.
Working at the University also provides a collaborative and dynamic environment where continuous learning is encouraged. I appreciate the strong sense of community among colleagues, and the shared commitment to student success. It's fulfilling to know that the work we do helps create a more inclusive and supportive academic experience for students.
Tell us something exciting about yourself that few people would expect.
I love hip-hop! It's my favourite music genre. If I were stranded on an island, I would only play DMX to survive.
PHOTO: Ubaid Abrahams
