Skip Ribbon Commands
Skip to main content
Sign In
  
  
Experience_details
  
  
  
  
  
  
  
  
Exceptional service rendered\Uitsonderlike diens gelewer

Whenever I require any personal documents, my request is handle almost immediately.

Illana Oliver.Lawrence Ashworth.021 8083363NoClient Service Centre \ Klientedienssentrum
1/5/2021 12:06
  
Exceptional service rendered\Uitsonderlike diens gelewer

​She provided me with decent and efficient service. She has shown a touch of care, which I thought is crucial to represent Human Resources Client Services!

Ms Illana Oliver    Client Services Officer;  Human Resources;  e: sun-e-hr@sun.ac.za  | t: +27 21 808 2753  |   a: Admin CDr Phumla Kese0782009731YesClient Service Centre \ Klientedienssentrum
10/30/2020 12:53
  
Exceptional service rendered\Uitsonderlike diens gelewer

​I needed clarification about the criteria and opportunities for research leave in 2021. The  Client Services Officer was patient with me and went beyond expectations in providing support.

​I appreciate the quality of her service and positive commitment displayed.

Ms Illana OliverP.P. Kese0782009731YesClient Service Centre \ Klientedienssentrum
10/29/2020 18:33
  
Good service rendered\Goeie diens gelewer

​terugvoering is vinnig en ttersaaklik

e-pos en Glen fruin Meadows  - 13 , Hermanus 7200 mnr E wald  Wessels en Me M L Dutoit0823367917YesClient Service Centre \ Klientedienssentrum
6/22/2020 16:47
  
Exceptional service rendered\Uitsonderlike diens gelewer
Fides ClaassensRika Carstens0726587621YesClient Service Centre \ Klientedienssentrum
4/24/2020 11:58
  
Unacceptable service\Onaanvaarbare diens

​On 14 February I wrote to Oscar Grand asking if he could arrange an HR letter for me supporting my need for a second SA passport as I am travelling a lot this year and need to have a passport while another passport is in for a visa at an embassy.  I wrote out the full draft text of the letter as I thought this might be an unusual request.  Oscar was away, so I wrote to Keith Robain, who very efficiently passed my query on. Ricardo Steyn responded with a visa letter form.  I pointed out that I was not applying for a visa but for second passport, but filled in the letter anyway.  I explained that I was not going to waste the time of my chair to sign the visa letter as I did not want a visa. I received a one-line email which read: 

Dear Prof Swartz

The visa application form needs to be signed.

****************

I then got my chair to sign the vis application form, even though as I had said repeatedly that I was not asking for a visa letter.  On 19 Feb, Mr Steyn sent me a visa letter, something which I had not asked for.  I immediately responded as follows:

Dear Ricardo

Thank you.  As I mentioned, I do not need a visa letter at this stage – I need a letter for Home Affairs to support my getting a second passport.  Please can you help me with that letter?

I really appreciate your help. 

Best wishes

*********

I did not receive and answer to this email.  In desperation, I again approached my chair (who is very busy) and she signed the HR letter I had prepared and sent to HR on 4 February, and I went to Home Affairs, who do insist on a letter for a second passport, and luckily they accepted it.  To give Ricardo feedback, I wrote an email to him yesterday (26 Feb) which reads:

Dear Ricardo

Thank you for your help with this.  I would like to give you some feedback. 

In my original email to you I made it clear that I was not in need of a visa letter at this stage but in need of a letter from the university supporting my need for a second passport.  I made it clear on the visa form that it was not the right form, and  why I was not having it signed, but you asked for it to be filled in and signed.  I did not need a visa letter but a second passport letter.  In my original email I drafted for you what needed to be in this letter.

On 19 February you sent me a visa letter but did not send me a letter for a second passport, which was what I needed.  I wrote to you on that same day once again asking for a letter for a second passport. 

I have not heard from you since then.  

Eventually, I asked my departmental chair to sign the visa letter, which she did.  Today I went to Home Affairs, and they told me that without a letter of the type I had drafted and eventually had signed by my chair, they would not have set in motion the process for me to get the second passport. 

I do appreciate your help, but I think it may be helpful for you to know about this in case other people ask HR for a letter for a second passport.  If you believe that HR should not be giving out such letters, then please tell me, but it does make it difficult for me when my requests do not seem to be read properly. 

Thank you for all your help over the years.  I hope this feedback is helpful to you.

Best wishes.

**************************

I received the following email in response:

Dear Prof Swart

We do not draft that type of letters.

********************

I