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369
  
Exceptional service rendered\Uitsonderlike diens gelewer
Ncedo Senzangabom0814977325YesClient Service Centre \ Klientedienssentrum
11/20/2019 16:04
368
  
Exceptional service rendered\Uitsonderlike diens gelewer

​I would like to thank ​Charne for keeping me abreast on a matter I want to have finalised through our HR regarding medical aid. She has shown only excelence in her service delivery. It is appreciated.


Charne PoolJermaine Hendricks0827639755YesHuman Resources \ Menslike Hulpbronne
11/15/2019 14:31
367
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Fides assisted promptly with the placement of a new advert and helped with the formulation of the job description.  she has always gone the extra mile regarding assisting me in my task related to HR.

fides@sun.ac.zaLindsay-Michelle Meyer0219389873YesRecruitment \ Werwing
11/12/2019 8:13
366
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Awesome service

From the start to the end, efficient and helpful throughout the whole process. Allway's a pleasure to be working with them.

Keep doing what you are doing :-)

Regards 

Nazeer De Vos

Leandie BothaNazeer De Vos0839449496 YesRecruitment \ Werwing
11/5/2019 11:45
365
  
Unacceptable service\Onaanvaarbare diens

E​k het op 14/10/19 geskakel ivm 'n navraag aangaande geldelike hulp vir werknemers se kinders se skool en tersiere opleding.  Die Afrikaanse dame wat geantwoord het, het my aangeraai om 'n e mail te stuur met die navraag.  Charne Pool het e mail terug getuur en nie geweet waarvan ek praat nie.  Ek het weer die 14de gebel, die Afrikaanse dame het gese sy sal vir Charne inlig wat sy vir my moet stuur. Teen 10:00 15/10/2019 het ek nog niks onvang nie.  Ek skakel toe weer, en Ricardo het geantwoord en ek het kort daarna 'n e mail met die korrekte inligting ontvang.  Die  feit dat ons as werknemers nie ordentlik ingelig is tov hierdie voordeel nie, is ook kommerwekkend

 

Ontvangsdame en Charne Pool  van HR kantoor by 021 808 2753Sonja Schell082 336 1920, sonjashell@sun.ac.zaYesHuman Resources \ Menslike Hulpbronne
10/15/2019 13:18
364
  
Unacceptable service\Onaanvaarbare diens

​Ek het vir die eerste keer op 2 Oktober 'n navraag gedoen om my IRP-5 te kry - dit is geignoreer - ek het dit opgevolg met nog e-posse, maar meer as 'n week later het niemand nog my IRP-5 verskaf nie. Dit het implikasies vir my persoonlike belasting wat teen die einde van Oktober ingedien moet word. 

Wilmer Muller0827890444NoHuman Resources \ Menslike Hulpbronne
10/10/2019 14:30
363
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Fides Claasens is a delight to work with and incredibly efficient.

+27 21 938 9670 Nabila Ismail0219389957NoHuman Resources \ Menslike Hulpbronne
9/25/2019 10:30
362
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Mnr Ricardo Steyn het blitsig gereageer op 'n navraag oor aantal studie-geleentheid dae

Jeremy Punt2615YesClient Service Centre \ Klientedienssentrum
9/20/2019 10:05
361
  
Unacceptable service\Onaanvaarbare diens

​Have been trying to resolve an error on my payslip since the 9th September. Have been referred to various people and then competely ignored, no-one will take responsibility. Phoned this morning and spoke to 3 different people, still no resolution.​ At no stage have I been given any feedback regarding who is investigating or what is being done, just deathly silence?

What is the point of a Help/Service desk if there is no service or no follow up? My enquiry just seemed to dissappear into a black hole? of indifference?

sun-e-hr@sun.ac.za, Charne Pool, Aubrey Isaacks, Chandre du PlessisRachael SPiers082 377 3125YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en AdministrasieSpiers, RL, Mrs [rspiers@sun.ac.za]9/18/2019 9:43Spiers, RL, Mrs [rspiers@sun.ac.za]
360
  
Good service rendered\Goeie diens gelewer

​Requests for assistance and documentation.

Charné PoolLishen Chetty+27 21 886 5036YesManagement Information Systems \ Bestuurslinligtingsstelsels
9/5/2019 11:33
359
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Altyd uitstekende terugvoer

Fides ClaasenSonja Krige0219384107YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
9/4/2019 11:09
358
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Me Luchelle Davids het besonder spoedig, akkuraat en volledig gereageer op 'n dringende Menslike Hulpbron-navraag wat ek gehad het. 

Me Luchelle Davids (in medewerking met Me Phumla Banjwa)Prof MJ de Waalmjdw@sun.ac.zaYesHuman Resources \ Menslike Hulpbronne
8/30/2019 15:11
357
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Spoedige terugvoering ontvang met probleemoplossing

Sonja Krige0219384107YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
8/29/2019 16:07
356
  
Good service rendered\Goeie diens gelewer
Alvira Albertus Kea Raikane0219277023YesTraining and Development \ Opleiding en Ontwikkeling
8/29/2019 10:28
355
  
Exceptional service rendered\Uitsonderlike diens gelewer

Polite and professional behaviour. Very understanding as well

Rubaine SayersJanine Heuvel0822895526NoRecruitment \ Werwing
8/23/2019 10:50
354
  
Exceptional service rendered\Uitsonderlike diens gelewer

​As Leave Administrator of the Language Centre I needed a lot of help regarding sick leave .4 of my collegues are on stress /sick leave and 1 with cancer treatment . Kristin Rutgers give me efficient and prompt answers even during her busy times. She support me 100%  

krutgers@sun.ac.zaCheryl Cornelissenx 4182YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
8/20/2019 15:48
353
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Fides has always been a rolemodel to me in terms of service delivery. She is exceptional, oustanding, meticulous, and an invaluable asset to FMHS and Stellenbosch University. I wish she was also on Main Campus to inspire our staff members to shine the values which she fosters - friendliness, helpful, caring, professional, going over and above, and the list goes on. 

Fides Claassen. Nugent Lewis0218082957YesHuman Resources: Satellite Campuses \ Menslike Hulpbronne: Sateliet Kampusse
8/14/2019 13:45
352
  
Exceptional service rendered\Uitsonderlike diens gelewer


I would like to appreciate them for their prompt reply with my enquiries.

Sibulele0717169887NoClient Service Centre \ Klientedienssentrum
8/6/2019 11:03
351
  
Exceptional service rendered\Uitsonderlike diens gelewer

​baie flinke terugvoer en versoek afgehandel.

RicardoViola Calitz3054YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
7/29/2019 9:16
350
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Very prompt service with regard to giving a new staff member access to the Performance Measurement online training on Sunlearn.

Marié Roux2623YesTraining and Development \ Opleiding en Ontwikkeling
7/24/2019 9:00
349
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Mrs F. Claassens provided exceptional support and guidance in all aspects related to the appointment of a new laboratory staff member, including advertising, ranking candidates, scheduling interviews and arranging appointment.

F. ClaassensNelita du Plessis0219389953YesHuman Resources \ Menslike Hulpbronne
7/23/2019 9:59
348
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Such a prompt response, within minutes!

Fides ClaassensHoffie Conradie0828557568YesClient Service Centre \ Klientedienssentrum
7/3/2019 19:40
347
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Very proffesional and efficient. Timeous feedback and very pleasant to engage.


Thank you.

Ms Fides ClaassensBianke Loedolff0723131515/bianke@sun.ac.zaNoHuman Resources \ Menslike Hulpbronne
6/21/2019 10:01
346
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Always provides a swift reply, she is always friendly and accommodating. 

Alvira AlbertusVeronique Human0218089318YesTraining and Development \ Opleiding en Ontwikkeling
6/20/2019 9:04
345
  
Exceptional service rendered\Uitsonderlike diens gelewer

​Baie dankie vir die vergoeding wat uitbetaal word vir 3 maande. Dit is so 'n groot voorreg om in diens van US te wees.  Ek waardeer die  vertroue in my om tydelik 'n gedeelte

van pos te bestuur in Victoria 61.

Susan VisagieTrysie Oberholzer021 808 9555YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
6/7/2019 10:08
344
  
Exceptional service rendered\Uitsonderlike diens gelewer

​my challenge was logged by HR at 10:16 and at 10:47, Mandy Oliver - resolved and completed my request

fantasmagories - beyond words, great servicesandy september0218082312YesHuman Resources \ Menslike Hulpbronne
6/3/2019 11:24
343
  
Exceptional service rendered\Uitsonderlike diens gelewer
Tharwa 0642973707 YesRecruitment \ Werwing
6/2/2019 19:43
342
  
Unacceptable service\Onaanvaarbare diens

​My appointment documents were not filed for 2 months, resulting in 2 months' loss of income, with no explanation and no notification. No one answers emails and no one answers their phones. Truly pathetic. 

Mr F Rhode, Ms L Alexander, Mr J le RouxAndrea Robbertse 0848477489YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
5/27/2019 16:47
341
  
Good service rendered\Goeie diens gelewer
Akhiwe0738792808YesHuman Resources \ Menslike Hulpbronne
5/22/2019 10:43
340
  
Exceptional service rendered\Uitsonderlike diens gelewer

​The person ( Gordon, KD ) who helped me to address my online application problem was very quick. And I was very pleased with his positive and caring attitude towards my problem. He showed great care for customers.

kdgordon@sun.ac.za]Clement Bell0796612364YesRecruitment \ Werwing
5/20/2019 15:37
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