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Unacceptable service\Onaanvaarbare diens

I enquired about the requirements etc. for sabbatical leave and early retirement.  I waited almost a month for a response and only got one after I resent the first email.  The person most obviously did not read the question at hand and simply forwarded documents to me - the one being a notice of retirement.  I asked for information - could it really be so difficult?   I requested information.  There should be a guideline on who qualifies, what is needed, what are the implications etc etc etc.  This person had no desire to help at all and I am deeply disappointed in her.

kenny@sun.ac.zaElsje Pieterse0785544770YesClient Service Centre \ Klientedienssentrum
8/20/2021 12:10119
Unacceptable service\Onaanvaarbare diens

​Die telefoonnommer vir julle HR afdeling werk al vir weke nie.  Belaglik!

Niemand nie want niemand andtwoord die telefoon nie.Anna-Mart le Roux0834142492NoRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
8/17/2021 12:51118
Unacceptable service\Onaanvaarbare diens

​Hi

i want to add my personal information and my states , i can not do it online and there is no one is picking up the phone. while this this guys are working from home , since january iv tryied . please guys if you working from home why dnt pick up the phone? how are we going to get help.

the HR number is DIVETED TO THIS CELL PHONE NUMBER  0676479027Yanga Mgijima0710886048YesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
2/24/2021 13:08117
Service needs improvement\Diens moet verbeter

​Ek het geen duidelike riglyne ontvang oor hoe om aansoek te doen vir kraamverlof nadat ek navraag gedoen het spesifiek oor die proses nie. Ek is verwys na HR se webblad (waar ek die verlof aansoek vorm gekry het) en die 'benefits policy' waar die proses glad nie uiteengesit word nie.  Nadat ek die vorm voltooi en aan my departement hoof gestuur het, was ek onder die indruk dat my verlof goedgekeur is net om 4 dae voor aanvang van my verlof uit te vind dat dit nie die geval is nie. Ek beveel aan dat die proses duidelik omskryf moet word ten minste op die aansoek vorm. 

Leana de Wittldewitt@sun.ac.zaYesRemuneration, Benefits and Administration \ Vergoeding, Voordele en Administrasie
7/28/2020 16:40116
Exceptional service rendered\Uitsonderlike diens gelewer

​My pa is verlede jaar in Oktober oorlede. My ma moet 'n deel van sy pensioen ontvang. Ongeag vele versoeke, het my ma nog niks ontvang nie. Sy is geheel en al afhanklik van daardie betaling. Hoekom sloer dit so? Gee asb vir ons die naam en nommer van die persoon met wie ons moet praat, want ons kry geen antwoord op die eposse wat gestuur is in hierdie verband nie. My pa was David Frederick Walters en sy pensioennommer is CP500862A1

Hette-Lize Marhslla Geb Walters 9238263hlh@agmac.co.zaNoOther \ Ander
3/25/2020 16:01115
Unacceptable service\Onaanvaarbare diens

​Telephone rang incessantly and was not responded to 


Trying to submit an application for a position and cannot enter details of employment - have now tried to submit this application for the past 3 days!

Never got to speak to a human being B Pretorius041-5042687NoHuman Resources: Satellite Campuses \ Menslike Hulpbronne: Sateliet Kampusse
11/15/2019 9:50114