Dear students
At the start of the November assessment period at Stellenbosch University (SU), I would like to wish you all the best with your exam preparation, final studies for the year, writing of papers and submission of year-end assignments and proposals. May you truly be awarded for all your hard work and commitment during a challenging year. Now is the time to focus and put in some extra energy for the final stretch, but it is also important to sleep enough and look after yourself.
Therefore, I would also like to use this opportunity to remind you of the important and valuable support services that SU offers to students during the assessment period. Please see below for information about security and shuttle services, psychological support, academic support, arrangements during loadshedding, venues with Wi-Fi and access to open dining halls and catering services for PSO and commuter students.
Please make use of these various support services and ask for help should you need it.
Best of luck! We are thinking of you and we wish you well.
Forward together.
Prof Wim de Villiers
Rector and Vice-chancellor
SU SUPPORT SERVICES AND ASSISTANCE FOR STUDENTS
Walk-with service – Stellenbosch campus
We advise students to use the walk-with service that is available every evening from 18:00 onwards. Students can request to be accompanied by a security officer at night, when walking between buildings or parking areas on campus. This service is available throughout the year. Students can send a request via WhatsApp to 082 808 2333 or phone Campus Security at 021 808 4891.
Night shuttle service – Stellenbosch campus
Students are encouraged to make use of the night shuttle service. This is a booked service for students studying late at night from the pick-up point at the Neelsie Student Centre to private housing in the broader town. The shuttle departs every hour on the hour from the Neelsie Student Centre, and transports students within a 7 km radius from the campus. Please make a booking via the MySun platform: MySun > Services > Reservations: Shuttle Services.
More information about the shuttle service on the Stellenbosch campus.
Shuttle services – Tygerberg campus
More information about the shuttle service on the Tygerberg campus.
Campus Security
Please report any security-related incident to Campus Security. They are available 24/7.
- 0800 02 5827 (tollfree)
- 021 808 2333 (Stellenbosch campus)
- 021 938 9507 (Tygerberg campus)
Therapeutic and academic support services
The Centre for Student Counselling and Development (CSCD) offers professional support and counselling to students who are experiencing personal, professional or academic challenges, emotional or mental trauma or mental health challenges.
The CSCD will continue to provide support and therapy to students during the assessment period. The services are free and confidential.
To reach out for therapeutic support during office hours (08:00–16:00), please contact the CSCD at supportus@sun.ac.za or 021 808 4994 (Stellenbosch campus) or 021 927 7020 (Tygerberg campus).
In case of a crisis after hours, please phone the ER24 crisis line on 010 205 3032.
Students in need of academic counselling can contact the CSCD on 021 808 4707 or send an email to studysuccess@sun.ac.za
More information on services provided by CSCD: www.sun.ac.za/cscd
ER24 emergency number
010 205 3032
Loadshedding – venues with power and Wi-Fi
Students are reminded of the availability of workspaces with continued power supply and Wi-Fi access. These are indicated on the interactive campus map, which can be accessed here. Click on Layers and then on Campus Loadshedding. Please contact us at communication@sun.ac.za should you have any difficulty in locating these spaces.
Loadshedding during assessments
During the year-end assessment period, SU will ensure that adequate contingency arrangements are in place in the event of loadshedding disruptions. Please see the update from the Electricity Crisis Contingency Committee dated 17 October 2023 for more information.
Click here for contingency arrangements with regards to loadshedding during exam.
Writing Lab
The Writing Lab offers free writing consultations until early December. Students may book consultation sessions to discuss any writing issues, including assessment questions and responses to it; bursary applications; CVs; theses; proposals; etc. The Writing Lab will help students to identify whether they interpreted the assessment questions correctly and how they can improve their responses to make it clearer and more focussed.
Sessions last 50 minutes. Online sessions (via MS Teams) and in-person sessions (at 44 Banghoek Road, Stellenbosch) are available. Click here for the Writing Lab's electronic booking system.
For more information or assistance, please email Anne-Mari Lackay at amlackay@sun.ac.za or Vinelene Hartley at vhartley@sun.ac.za.
Meal of the day – open dining halls – PSO students
PSO and commuter students have access to catering services in residences. During their first-year registration, each PSO/commuter student is placed within a cluster. They have access to open dining halls within each cluster. Check here to see your cluster: MySun > Accommodation > Accommodation Status.
Before any meal can be booked, students need to make sure that they are registered to use COB and to book meals. PSO/commuter students need to activate their meal account. Please see this document for information about activating these services, payments and where the open dining halls are.
To book meals on the Facilities Management System (FMS), students should register on the MySun portal. Click on “meal booking". After students have registered, they are welcome to book meals on the FMS at the allocated open dining halls. The FMS is available on MySun and here.
Menus and costs are available on the FMS. If students have any enquiries regarding meals, they are welcome to email Lynique Bergstedt at lab@sun.ac.za.
More information about Private Student Organisations (PSOs).
More information about clusters.
Opening hours of SU libraries
Please click here to access the various library opening hours.
